PetSmart

Grooming Review:

Bella did a great job with our goldendoodle and everyone was very nice!

We used to shop here all the time for our pets needs. Recently, I had a troubling experience where they were very rude to me I chalked it up to the lady having a bad day. My husband just went today to use a merchandise credit we had for returning an item. The lady at the register was very rude and made him use his debit card instead because she didn't have time to run the credit because of the line behind him. From now on I will use local small businesses, Chewy or Petco!

Grooming review.

It was the Thursday before New Year's Eve and my dog Hachi had a grooming appointment at 5:30pm. I received 2 phone calls stating that they were able to take him earlier if I can get him in. Which is great- except I was still at work in Scottsdale and needed to get to Avondale I order to pick him up and take him to pets mart.

I ended up taking him there at 5pm. I'm not sure if the staff were rushing his appointment because it was around the holidays but they ended up finishing him up in an hour- normally his appointment takes 2-3 hours.

When we pick him up we could see his fur was still a little damp. The next day we noticed he kept licking his groin and stretching excessively. When we checked his belly area it was so inflamed and had lesions everywhere.

We think that soap wasn't completely washed off which irritated his skin. His skin is so itchy that he's getting large amounts of bald spots.

We normally have a good experience but this last time I think they just wanted to go home and the service was rushed.

The hair stylist Kimberly F. has been the absolute best with my dog Milo! Milo does not let any other hair stylist cut his hair expect Kimberly. She leaves his hair exactly how I ask for it without any problems. Love it.

Friendly, helpful staff. This our favorite location. Bentley loves picking out bones from the great selection near his face. His vet and groomer are located here, too. It's very convenient.

Awful awful grooming! They called us earlier asking if we could come early because the 5:30 appt we scheduled was too close to their closing. Then when we brought our dog in they were super rude & made it clear that they were going to rush the service. Then 45 min after the drop off, they call saying that our dog is fighting & trying to bite the groomer during the bath & will have to send her home wet. What a coincidence! That they can't finished the grooming & have to send our dog home before it's done. My dog has NEVER been mean to any groomer. Ever. Ever!
Picked up our dog & the groomer is yelling at our dog! Really?! WTF?!

Do not take your dogs here.

Grooming review.

This locations grooming staff was rude. I got there 15 minutes early and was walking into the lobby area, I guess I didn't notice the sign that said only one dog at a time. The groomer yelled "one dog at a time!" Dude RELAX tell me nicely.

Dropped off my pooch and it took about 3 hours for a call back that she was ready. When I picked her up she looked clean and the couple knots she had were out. No bow, no bandana, nothing. I asked if my doggie could get a little bow for her top knot. They do offer military/ senior discounts.. but only on Tuesdays.

My family and I went in to get our son a hamster for his birthday. We gathered the cage, food, etc., and I told an associate by the name of Heather, that we'd like to get a Syrian hamster. She suggested a bigger cage than the one we were going to get because Syrian hamsters grow. I did not get upset by her "knowledge" of hamsters, but rather how she kept pushing and pushing for us to get a bigger cage that was worth $80 dollars that was for a Guinea pig. A GUINEA PIG!! She kept gloating about how her hamster lives in a 40 gallon tank, and they need to be filled half way with bedding because that's what they need according to her. I asked her what if we bought the current cage we are getting and she suggested two. Why would I buy 2 of the same size cages for one hamster if according to her they're, "too small." Her logic does not make sense. She kept gloating about her hamster in her 40 gallon tank. I have had 3 Syrian hamsters which lived 3+ years under my care with the same cage I was going to buy. I did not need her judgement, her opinion, or her bragging about her hamster. My son felt upset because he wanted the cage we were originally get but Heather decided it wasn't a 40 gallon tank. Horrible experience, horrible employee. She should give her opinion when the customer wants it. Not when she wants to brag about her 40 gallon tank for her hamster.

1 star because I can't give a zero! If your business is open until a certain time don't lock the doors before that time! Associates
there are always rude

I've been coming to a petsmart for grooming since my 5 year old yorkie was a puppy, I have moved around quit a bit going to different petsmart's but I have been to this one 4 times. I have had this groomer as a groomer once before he does a good job, but my dog gets a grooming done once a month so I go quite a bit, I have never paid more then $80 for a grooming, sometimes including tip! Today I went to check my dog in and was told they needed to change the breed (an up charge of $10) on her profile because she "got bigger" and her hair is "really curly"... ? My dog has not grown since she was 2 years old and her hair texture has always been the same, never changed I didn't even know a dogs hair texture could change? I also got charged an extra $10 for dematting which I'm not too surprised about. I come to pick her up then they tell me her hair was to long and I would have been charged EXTRA for that as well, but they "didn't charge me this time" as if they were helping me out? I have never had a problem like this before. My total today came out too $100 for a bath and haircut. $20 more then what I have paid in the past.

I have also pay extra for teeth brushing three times and my dog has never came back to me with clean teeth or fresh breath. I Pay extra for teeth brushing because my dog gives me a hard time at home.