Ryan's Pet Supplies

Ryans is a great place to get pet supplies.
They have everything needed to make kitty and pup happy. This is my go to place for all toys and treats. Much cheaper and the same quality at local pet stores. Definitely check them out

I just love this place. How often do you get to walk the warehouse on the shipping end? Ryan's has a great catalog, and they are also nice enough to let you shop in person. It's so much fun to wander around the aisles. The staff is incredibly helpful and always help you find your way back if you get lost. :) I bought an XXL airline dog crate there that was 1/3 of the cheapest price I could find anywhere else online!

You can order online and you can also pick up in person if you're in a hurry, but then you wouldn't get to see all the seasonal items they get in.

I have used Ryan's Pet for the last 13 years. They have always been ok. This past year has by far been the worst! My last 3 orders have been a disaster. I ordered 2 gallons of shampoo and after 2 weeks of waiting for it, I arrived to my doorstep to find 3 large boxes filled with 9 gallons of blueberry facial, which I have never ordered. When I called to get it fixed they were out of stock on both of the shampoos I originally ordered and PAID for. It took them another 2 weeks to deliver a new order. My next order was wrong again and the bottles were not even sealed. My most recent order that I had purchased through Blackworks, not knowing that it goes through Ryan's, was placed on October 1st. It is now October 30th and I still have not received it. It was taken out of my bank account and I have not received a single response from my multiple messages asking where my order is. Every time I call I am put on hold for way too long and do not have the time to sit on my phone waiting for someone to give a crap! I guess I won't be using Blackworks now either. I wouldn't have ordered from them if I knew they were connected to Ryan's Pet Supply. Horrible customer service and I want my money back IMMEDIATELY! ZERO STARS!

Quality products and fast shipping! Prices are quite reasonable as well. I'm recommend Ryan's Pet Supply.

If I could give 0 stars I would. I'm 58 years old, and this is the worst customer service I have seen in my life. I purchased a product online, and received my confirmation email with a link to check order status. The link doesn't work, so I called. To make a long story short, I have called 7 times. I have been told the only person that can help wasn't there and was given a specific time to call them back. When I called them back at the time I was given I was told they would be there at another time and to call back then which I did but was told the same thing yet again. I was hung up on once, put on hold for a half hour once, told someone would call me back two times which never happened. They have my money, and appear to have no intention of sending the product, or returning my money.

This place is a joke! The employees at the front are awful! After waiting for over an hour to buy a few items they double charged me. Then gave me a hard time about returning my money. The excuse at this place for everything is the computers don't work. It took me over 45 mins on the phone and then physically coming into the store to get a double charge refunded.
All the employees seemed to think it was funny. The male on the phone who was smirking when I came in. As he knew it was me when I told him I'd be walking in immediately since he wouldn't help me. The woman on register 4, I think her name Vanessa is rude and snide. She was the same way on the day she double charged me and when I returned for my refund.
As a loyal customer for years Ryan's your front desk employees have ruined our relationship.

I'm a groomer and I literally could not function sometimes without them. Love the online ordering!

Very hit or miss with orders. I ordered a wahl 7 blade and received a VERY oily 10 that had hair on it??? Very confused

Have frequented this store for years and while we like the vast selection of products it's quite a hike from the west side Glendale area, on our last visit we were informed that Ryans had plans for relocating to the west side is there any updates on that future move?

Ryans was once THE place to go to for the best deals on anything related to grooming, raising dogs or showing dogs. Sadly, this fantastic 'mom & pop" place was sold to and is now run by a bunch of idiots.
They no longer have equipment for dog shows, or animal husbandry, which is fine as many places change out inventory. They are carrying some decent show product lines now, but the prices are not typical of Ryans.

The original owner is probably rolling over in his grave.

The warehouse closed to the general public during covid, but here in AZ, businesses have been open for months. Well, not Ryans. They still make things difficult and not allow people into the warehouse. People would probably spend more money when allowed to "shop" the aisles. Purchasing is online or phone ordering only. Many of their items dont show up on their website when searching unless you have an exact name, so a paper catalog is probably your best bet. Their prices used to be very competitive but now it seems like the prices increase with every order.
Average wait time to get your order is roughly 30 minutes, sometimes longer. Yes, you can order a week in advance and still have to wait endlessly to get your order. Most times, you can guarantee that the cashier will have to go to the back to try to "find" your order and something will always be missing. Their cash registers seem to take forever for the staff to find your orders or ring things up.
There seems to be plenty or employees in the facility, but not a lot of hustle.
Backordered products? CONSTANTLY.
Its like they dont understand how to order product or inventory the warehouse anymore. In 25 years of going to Ryans, it was RARE to have stock unavailable, but now its just the norm. Sometimes you have to wait months for your favorite products.
While I will probably always use Ryans as my go to supplier due to the location, I keep hoping that they go back to the efficient and excellent service they once provided.